FAQ

CONSIGNORS

SHOPPERS

VOLUNTEERS

CONSIGNORS

My tags aren't printing correctly. Can you help?
In Acrobat, go to Advanced and choose "Print as Image." This should fix it. If not, email us and tell us your operating system, reader, and browser.


The colors have greatly sped up the sorting process of unsold items. Rather than staring at the codes, we sort very quickly by color and put all of the white tags into boxes for donation. This frees up volunteers to help make the sale much more organized. Unlike other sales, we dedicate several days to make certain all items are acceptable, organized and optimally displayed. We also double check every rack throughout the sale for gender and size of items to ensure that people find consignors' things in the right spot and buy them. I don't know of any other sale that has the volunteer staff to remove unacceptable items (torn, stained, off-season) and to maintain this degree of order. People continue to tell us that our sale is the best due to quality and organization and the colored cardstock plays a huge role in this success!


Our expenses are astronomical and have increased dramatically in the last couple of years since the mall changed ownership, we were forced to incorporate and our storage arrangements fell through. We now pay tens of thousands of dollars in rent, exorbitant sums in bank and card costs, thousands to print and mail 15,000 postcards, oodles for storage and moving... The list goes on. We honestly can't continue the sale if we don't charge this amount, which incidentally is lower than other large sales charge. And so many people tell us that they sell the highest percentage of things at our sale and tons of reasons why they prefer Kids EveryWear. In fact, we turn away consignors every sale due to space limitations. Many experienced consignors tell us the price is fair for the exceptional services we provide.


If you have never consigned or volunteered, you will need to use New Registration to enter yourself into the online system. If you were on our list before and have moved, we may have updated your address already. Try it. Or, if we emailed you for an updated address and didn't hear back from you, then we have deleted your old registration information. In that case, please register again. If you have chosen to be taken off our Constant Contact email list, this also takes you off of our online list.

Can I get back my hangers?
No. We don't have time at checkout to remove hangers. So the shopper keeps the hangers.



Old Navy, Belks, Target & Walmart throw them away daily. Some dry cleaners may provide a recycle area for wire hangers. Carters at Brier Creek and Crossroads may share. Walmart and dollar stores sell them.

What kind of hangers can I use?
Plastic or wire hangers: Child sized hangers work best for clothing up to size 4. Adult hangers work well for sizes 5 and up.

How do I tag hats?
As with any item, if there is a label or a place to which you can attach a ziptie, use it. Otherwise, use a safety pin. If there is no pinning surface, use packing tape if that will stay securely. The goal is to be sure the tag is secure.


If you check your confirmation email, you will probably notice that it says Consignor=N, meaning you joined our mailing list but did not check the consignor option. Please reregister and check Consignor. 


No! North Carolina law prohibits the resell of mattresses that have not been professionally sanitized. You may include it with your crib and mark the tag "free with purchase of this crib."



No, you do not have to volunteer to consign, but volunteers shop first and so get the best picks by far! Almost a third of our items are sold to volunteers. Likewise, you may volunteer without consigning.


Items go primarily to Catholic Parish Outreach who shares items they cannot use effectively with other local charities. We provide a tax receipt (as well as an early shopping pass especially for White-taggers) at drop-off so be sure to show us your white tagged items before putting any out on the sales floor.


We would prefer you bring these to our Fall/Winter sale unless they are clearly a spring item. Windbreakers, white cardigans and raincoats, for instance, are welcome!

Do you allow light weight long sleeve infant footed pj's at your spring/summer sale?
Yes. They need to be new looking since we get lots of these. No stains or wear at all.

Do you allow cloth diapers?
Yes, if in excellent condition.


No, we only accept tags printed off of our website.


We think you should sell these at the Fall/Winter sale to get the most money for them. If you consign them at the Spring/Summer sale, we suggest you price them at $1-$2 less to ensure that they are desirable enough to be purchased at that time.


Unsold items NOT picked up at this time will be donated to charity that evening! We regret that alternate arrangements cannot be made. Please have a friend pick-up your unsold items if you are unavailable to do so! They need to know your name and code. Forward your registration confirmation to them for the easiest pick-up. Please do not email asking for us to hold your items or to come the following day if you forget pickup. If you cannot make it to pick-up, you can work a 4 hour sort slot and take home your items on Saturday before pick-up if sort is complete by the end of your shift.


Yes, you may forward your confirmation email to them to bring with a note saying so.

No, friends have a special shop time of their own. They must bring your confirmation pass or tell us your name to shop. Volunteers and consignors can bring their spouse, parents, and parents-in-law to help them shop.


Yes, provided they have not been recalled.


Yes, please follow our seasonal guidelines listed in Items Accepted. Spring/Summer in our February/March sale and Fall/Winter in our August/September sale.




You may volunteer to sort on Saturday from 2-6 in order to tag your items on colored cardstock and pick up your unsold items AND get volunteer status or you may come on 75% off day to pull your unsold Late Drop-off items. Remember, items that you tag with white cardstock will not be available at Pick-up or Sort. You must volunteer online to sort or for 12 hours AND use colored cardstock in order to get Late Drop-off items back after the sale closes.


Yes, grandparents and spouses are always welcome at our special preview sales.


Lookup your registration here and reprint it. 


In order to shop early at the "Friends" sales, your friends need to show us a copy of your confirmation letter or give us your name and we can look you up! You do not need to come with them. You may invite an UNLIMITED # of friends to our Friends of Volunteers and Consignors Sale! The more the merrier! Spread the Word! Remember, friends shop early for full price early. Due to schedule restraints, we do not have friends' discount days.


Costumes hang on regular racks according to gender and size. Halloween-specific costumes should be brought only in the Fall. Coats will hang on regular racks according to gender and size.



Yes! Just bring your late registration confirmation as your pass!


In almost all cases, if you hold the 12-18 mos. garment (GAP, Old Navy, Gymboree, etc.) up to a garment with a single size on the label (often department store brands), you will find that its dimensions compare most closely with the 18 month, not the 12 month item. We do our best to get all the items that will actually fit a specific child on the same rack.

I registered but cannot consign. How do I unregister?
Register again but this time enter the word "unregister" where requested. Our consignor space is limited, so this frees up a spot for someone else. Thanks.


SHOPPERS


Yes, you may register if your grandchild is on the way or under the age of 1.


Two words: "Crowd Control!" We have added a special Baby Shower with gifts benefitting needy moms to further decrease the number of shoppers in the stores at any given time.

Yes, parents & spouses are welcome under your donation and do not need to make any additional donation.


VOLUNTEERS


No, friends have a special shop time of their own. They must bring your confirmation pass or tell us your name to shop. Volunteers and consignors can bring their spouse, parents, and parents-in-law to help them shop.


It takes 12 hours of work to receive "Super Duper" status. His counts for 6 hours (not really a full 8 - sorry about that), so if you do a 6 hr slot it will give you "Super Duper" status. But his 6 hours plus 4 hours only puts you at 10, not 12. 6 hours is enough for special slots to count as "Super" but doesn't mean that another 4 will push it to "Super Duper." Only another 6 will do that.


Our complete mailing list is not kept online. If you have never consigned or volunteered, you will need to use New Registration to enter yourself into the online system.


Yes, just click on Slots Available in the Volunteer menu. But then you must go through registration to actually select a slot. 


It means this slot offers "Super" status although it is not 8 hours. These are slots that we find difficult to fill and therefore offer special status. Combining two [S] slots or three regular slots will give you Super Duper status.


Absolutely not! Anyone can help at our sale, even those who are 9 months pregnant and need a sit-down job!


Yes, that can be your "pass" to shop. Please use a Sharpie permanent marker to write the amount of the card on it, as well as your name and your phone number.


Please go to the volunteer check in counter in the central checkout area to be checked-in, and to receive an apron and a name tag.


Yes, grandparents and spouses are always welcome at our special early shopping times.


Reprint it here.  Or register again. Print it or show it on your phone or just show your ID!


In order to shop early at the "Friends" sales, your friends need to show us a copy of your confirmation letter or give us your name and we can look you up!


Absolutely! Register for traditional slots, then forward your confirmation email to us to combine with your barter hours.



Think Walmart Greeter meets Mall Cop! Never fear, we DO NOT expect you to tackle those who attempt to enter early sales without early shopping passes! Basically, we need greeters to interface with shoppers. During early sales, we ask our greeters to check passes and/or ID to ensure that we are honoring the commitments that those entitled to shop early have made to the sale. We need friendly, enthusiastic folks who can graciously explain to passersby why they might not be permitted to shop at a given time and to make them feel welcome to return at a later time. During preview sales and public shopping times, we also ask the door person to help us maintain security by checking receipts of exiting shoppers. Finally, those who serve in this position direct shoppers to the other storefronts and answer general questions. Clearly, these tasks are of tremendous importance! Nonetheless, when the lines get long and the store gets messy, we are often tempted to pull these volunteers off their door tasks to tackle the urgent. We have found that by filling these positions with volunteers who MUST sit, we are able both to include people who otherwise might not be capable of volunteering AND do a better job managing the doors!

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