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FAQ

CONSIGNORS

SHOPPERS

VOLUNTEERS

CONSIGNORS

My tags aren't printing correctly. Can you help?
In Acrobat, go to Advanced and choose "Print as Image." This should fix it. If not, email us and tell us your operating system, reader, and browser.

What is the purpose of the individual colors of cardstock?
The colors have greatly sped up the sorting process of unsold items. Rather than staring at the codes, we sort very quickly by color and put all of the white tags into boxes for donation. This frees up volunteers to help make the sale much more organized. Unlike other sales, we dedicate several days to make certain all items are acceptable, organized and optimally displayed. We also double check every rack throughout the sale for gender and size of items to ensure that people find consignors' things in the right spot and buy them. I don't know of any other sale that has the volunteer staff to remove unacceptable items (torn, stained, off-season) and to maintain this degree of order. People continue to tell us that our sale is the best due to quality and organization and the colored cardstock plays a huge role in this success!

Why do you charge a $12 Consignor Fee?
Our expenses are astronomical and have increased dramatically in the last couple of years since the mall changed ownership, we were forced to incorporate and our storage arrangements fell through. We now pay tens of thousands of dollars in rent, exorbitant sums in bank and credit card fees, thousands to print and mail 15,000 postcards, oodles for storage and moving... The list goes on. We honestly can't continue the sale if we don't charge this fee, which incidentally is lower than other large sales charge. And so many people tell us that they sell the highest percentage of things at our sale and tons of reasons why they prefer Kids EveryWear. In fact, we turn away consignors every sale due to space limitations. Many experienced consignors tell us the price is fair for the exceptional services we provide.

Why was I not found on your online list?
Our complete mailing list is not kept online. If you have never consigned or volunteered, you will need to use New Registration to enter yourself into the online system. If you were on our list before and have moved, we may have updated your address already. Try it. Or, if we emailed you for an updated address and didn't hear back from you, then we have deleted your old registration information. In that case, please register again. If you have chosen to be taken off our Constant Contact email list, this also takes you off of our online list. 

Where can I find hangers?
Old Navy, Belks, Target & Walmart throw them away daily. Some dry cleaners may provide a recycle area for wire hangers. Carters now at Brier Creek may share. Walmart and dollar stores sell them.

What kind of hangers can I use?
Plastic or wire hangers: Child sized hangers work best for clothing up to size 4. Adult hangers work well for sizes 5 and up.

How do I tag hats?
As with any item, if there is a label or a place to which you can attach a ziptie, use it. Otherwise, use a safety pin. If there is no pinning surface, use packing tape if that will stay securely. The goal is to be sure the tag is secure.

I registered tonight however I did not receive my barcode with my confirmation email. What should I do?
If you check your confirmation email, you will probably notice that it says Consignor=N, meaning you joined our mailing list but did not check the consignor option. Please reregister and check Consignor. Keep Volunteer checked if you already chose a slot or it will think you are unregistering for your slot!

Can I put a crib mattress up for sale?
No! North Carolina law prohibits the resell of mattresses that have not been professionally sanitized.


Is it required to sign-up to as a volunteer once you become a consignor?
No, you do not have to volunteer to consign, but volunteers shop first and so get the best picks by far! Almost a third of our items are sold to volunteers. Likewise, you may volunteer without consigning.

What organization do unsold donated items go to? Is this tax deductible?
Items go primarily to Catholic Parish Outreach who shares items they cannot use effectively with other local charities. We provide a tax receipt (as well as an early shopping pass especially for White-taggers) at drop-off so be sure to show us your white tagged items before putting any out on the sales floor.

Do you allow light weight long sleeve shirts at your spring/summer sale?
We would prefer you bring these to our Fall/Winter sale unless they are clearly a spring item. Windbreakers, white cardigans and raincoats, for instance, are welcome!

Do you allow light weight long sleeve infant footed pj's at your spring/summer sale?
Yes. They need to be new looking since we get lots of these. No stains or wear at all.

Do you allow cloth diapers?
Yes, if in excellent condition.

Do you offer Consignment Manager for your sale?
No, we only accept tags printed off of our website.

Do you accept jeans and khaki pants in the Spring/Summer sale?
We think you should sell these at the Fall/Winter sale to get the most money for them. If you consign them at the Spring/Summer sale, we suggest you price them at $1-$2 less to ensure that they are desirable enough to be purchased at that time.

Can I give my neighbor permission to pick up my remaining items and my check for me?
Yes, you may forward your confirmation email to them and a note saying so.

Can volunteers and consignors bring friends with them to shop? No, friends have a special shop time of their own. They must bring your confirmation pass or tell us your name to shop. Volunteers and consignors can bring their spouse, parents, and in-laws to help them shop.

Do you take bed rails?
Yes, provided they have not been recalled.

Are Mommy Mart items season specific?
Yes, please follow our seasonal guidelines listed in Items Accepted. Spring/Summer in our February/March sale and Fall/Winter in our August/September sale.

If I have both kids' items and things for the new Mommy Mart, do I need to come at two separate drop-off times? Can I bring everything on Mommy Mart drop-off?
No! All items may be brought at your specified drop-off time(s). Please be VERY careful that Mommy Mart Items meet Kids EveryWear guidelines. Space is limited!

I am going out of town this weekend and will not be able to go to the consignor sale on Sunday. Is it okay if I go on Monday? Sure, you can always shop any time after your designated shopping time.


I do not want to donate my Late Drop-off items. What other options do I have?
You may volunteer to sort on Saturday from 2-6 in order to tag your items on colored cardstock and pick up your unsold items AND get volunteer credit or you may come on 75% off day to pull your unsold Late Drop-off items. Remember, any children's items that you tag with white cardstock will not be available at Pick-up or Sort. You must volunteer online to sort or for 12 hours AND use colored cardstock in order to get Late Drop-off items back after the sale closes.

Is it okay to bring a grandparent to a preview sale?
Yes, grandparents and spouses are always welcome at our special preview sales.

I have lost my early shop pass. What should I do?
Your name will be on a list at each entrance for your designated shop time. Just show your ID!

How can my friends check in for early shop times?
In order to shop early at the "Friends" sales, your chums need to show us a copy of your confirmation letter or give us your name and we can look you up!

Do coats and costumes hang in a special location?
Costumes hang on designated racks near the toy section. They may be brought to either sale unless they are clearly Halloween costumes (pumpkins, ghosts, witches...) Halloween costumes should be brought only in the Fall. Coats will hang on regular racks according to gender and size.


If I am restricted to "Late Drop Off" as a late registrant and therefore required to tag on white cardstock, may I attend the early White-tagger Consignor shopping time?
Yes! Just bring your late registration confirmation as your pass!

Why do clothing items labeled with a size range, eg. 12-18 mos. hang with the largest size in the range?
In almost all cases, if you hold the 12-18 mos. garment (GAP, Old Navy, Gymboree, etc.) up to a garment with a single size on the label (often department store brands), you will find that its dimensions compare most closely with the 18 month, not the 12 month item. We do our best to get all the items that will actually fit a specific child on the same rack.

I registered but cannot consign. How do I unregister?
Register again but this time uncheck the consignor checkbox. Our consignor space is limited, so this frees up a spot for someone else. Thanks.

SHOPPERS

I am a first-time grandmother. Can I register as a first-time mom?
Yes, you may register if your grandchild is on the way or under the age of 1.

Why do you separate shop times for first-time moms from expecting moms?
Two words: "Crowd Control!" We have added a special Baby Shower with gifts benefitting needy moms to further decrease the number of shoppers in the stores at any given time.



VOLUNTEERS

Can volunteers and consignors bring friends with them to shop?
No, friends have a special shop time of their own. They must bring your confirmation pass or tell us your name to shop. Volunteers and consignors can bring their spouse, parents, and in-laws to help them shop.

Why did my husbands 6 hour slot and my 4 hour slot not make me super duper?
It takes 12 hours of work to receive "Super Duper" credit. His counts for 6 hours (not really a full 8 - sorry about that), so if you do a 6 hr slot it will give you "Super Duper" credit. But his 6 hours plus 4 hours only puts you at 10, not 12. 6 hours is enough for special slots to count as "Super" but doesn't mean that another 4 will push it to "Super Duper." Only another 6 will do that.

Why was I not found on your online list?
Our complete mailing list is not kept online. If you have never consigned or volunteered, you will need to use New Registration to enter yourself into the online system.

Can I see available Volunteer Time Slots prior to registering?
The only way to view the available slots is to register. But you do not have to choose a slot. You may exit without volunteering. The calendar also gives a good idea of when we are open so you can know which dates might be available.

What does the [S] mean on the volunteer registration slots?
It means this slot offers "Super" status although it is not 8 hours. These are slots that we find difficult to fill and therefore offer special status.

Do I need cashier experience to volunteer?
Absolutely not! Anyone can help at our sale, even those who are 9 months pregnant and need a sit-down job!

I am considering bartering for an early shopping pass by donating a gift card. Would I just bring the card to the early shopping day?
Yes, that can be your "pass" to shop. Please use a Sharpie permanent marker to write the amount of the card on it, as well as your name and your phone number.

Where do volunteers need to go to check-in & receive their assignment?
Please go to the volunteer check in counter in the central checkout area to be checked-in, and to receive an apron and a name tag.

Is it okay to bring a grandparent to a preview sale?
Yes, grandparents and spouses are always welcome at our special preview sales.

I have lost my early shop pass. What should I do?
Your name will be on a list at each entrance for your designated shop time. Just show your ID!

How can my friends check in for early shop times?
In order to shop early at the "Friends" sales, your chums need to show us a copy of your confirmation letter or give us your name and we can look you up!

Can I combine barter slots and traditional slots?
Absolutely! This e-mail address is being protected from spambots. You need JavaScript enabled to view it for a password to register for any pre-sale hours, including bartering, then follow the instructions on our Volunteer Registration pages to register for pre-sale and traditional slots. The site will automatically combine your slots and assign your volunteer status.

What are the responsibilities of a person who mans the door as a volunteer slot? I notice it says you actually specify those with physical limitations fill these positions. Why?
Think Walmart Greeter meets Mall Cop! Never fear, we DO NOT expect you to tackle those who attempt to enter preview sales without early shopping passes! Basically, we need greeters to interface with shoppers. During preview sales, we ask our greeters to check passes and/or ID to ensure that we are honoring the commitments that those entitled to shop early have made to the sale. We need friendly, enthusiastic folks who can graciously explain to passersby why they might not be permitted to shop at a given time and to make them feel welcome to return at a later time. During preview sales and public shopping times, we also ask the door person to help us maintain security by checking receipts of exiting shoppers. Finally, those who serve in this position direct shoppers to the other storefronts and answer general questions. Clearly, these tasks are of tremendous importance! Nonetheless, when the lines get long and the store gets messy, we are often tempted to pull these volunteers off their door tasks to tackle the urgent. We have found that by filling these positions with volunteers who MUST sit, we are able both to include people who otherwise might not be capable of volunteering AND do a better job managing the doors!