FAQ

CONSIGNORS

 

SHOPPERS

 

CREW

CONSIGNORS

Is there a limit to the number of items a consignor can consign?
There is a $50 minimum item requirement to consign but not a max # of items. Bring as many items that meet our Items Accepted requirements as you'd like.


 
My tags aren't printing correctly. Can you help?
Tags will print a blank page if you do not enter prices in our Print Tags page.
If you included all fields and properly entered your last name and code and still have trouble: In Acrobat, go to Advanced and choose "Print as Image." This should fix it. If not, email us and tell us your operating system, reader, and browser. Duplicate tags require you to choose the radio button for Duplicate Tags or in the template enter the # of duplicate tags needed in the column for Duplicate Tags.
 
 
What is the purpose of the individual colors of cardstock?
The colors have greatly sped up the sorting process of unsold items. Rather than staring at the codes, we sort very quickly by color and put all of the white tags into boxes for donation. This frees up the Crew to help make the sale much more organized. Unlike other sales, we dedicate several days to making certain all items are acceptable, organized, and optimally displayed. We also double-check every rack throughout the sale for gender and size of items to ensure that people find consignors' things in the right spot and buy them. I don't know of any other sale that has the Crew staff remove unacceptable items (torn, stained, off-season) and to maintain this degree of order. People continue to tell us that our sale is the best due to quality and organization and the colored cardstock plays a huge role in this success!

 

Why do you charge consignors $20?
Our expenses are astronomical and have increased dramatically in the last couple of years as our rent has increased drastically. We now pay tens of thousands of dollars in rent, exorbitant sums in bank and card costs, oodles for storage and moving... The list goes on. We honestly can't continue the sale if we don't charge this amount, which incidentally is lower than other large sales charge. So many people tell us that they sell the highest percentage of things at our sale and tons of reasons why they prefer Kids EveryWear. 

 

Why was I not found on your online list?
If you have never consigned or been part of the Crew, you will need to use New Registration to enter yourself into the online system. If you were on our list before and have moved, we may have updated your address already. Try it. Or, if we emailed you for an updated address and didn't hear back from you, then we have deleted your old registration information. In that case, please register again. If you have chosen to be taken off our Constant Contact email list, this also takes you off of our online list.

 

Can I get back my hangers?
No. We don't have time at checkout to remove hangers. So the shopper keeps the hangers.

 

Where can I find hangers?
Old Navy, Belk, Target, & Walmart throw them away daily. Ask Old Navy! Some dry cleaners may provide a recycling area for wire hangers. Carters at Brier Creek and Crossroads may share. Walmart and dollar stores sell them. We offer them at Drop Off and Pickup when we can. We also link to hangers on our Supply page.

 

What kind of hangers can I use?
Plastic or wire hangers (we prefer plastic): Child-sized hangers work best for clothing up to size 4. Adult hangers work well for sizes 5 and up.

 

How do I tag hats?
As with any item, if there is a label or a place to which you can attach a zip tie, use it. Otherwise, use a tagging gun if possible but use two tag pins per item and insert very carefully somewhere you will not damage the fabric. As a last recourse, use a safety pin. If there is no pinning surface, use packing tape if that will stay securely. The goal is to be sure the tag is secure. Do not cover the QR code with packing tape.

 

When I am attaching tags to toys or Ziploc bags, etc., can I cover the QR code with packing tape?
NO. Do not cover the QR code with packing tape!
 
 
Does a baby swing that can either plug in or run on batteries need to have batteries in it for the sale?
Yes! The baby swing and all items must have batteries so that shoppers can easily tell that the item works without moving it from the sales floor to plug it in. You can get batteries at Dollar Tree.

 

I registered however I did not receive my code with my confirmation email. What should I do?
If you check your confirmation email, you will probably notice that it says Consignor=N, meaning you joined our mailing list but did not check the consignor option. Please reregister and check Consignor. 

 

Can I sell a mattress?
You can sell crib mattresses separately. Better yet, you can include it with your crib and mark the tag "free with purchase of this crib" and attach a duplicate tag to the mattress. You can only sell new twin-King mattresses wrapped or covered with plastic.

 

Is it required to register as Crew once you become a consignor?
No, you do not have to join the Crew to consign, but the Crew shop first and so get the best picks by far! Almost 25% of our items are sold to the Crew. Likewise, you can join the Crew without consigning.

 

What organization do unsold donated items go to? Is this tax-deductible?
Most organizations are listed here. Print your tax donation receipt.

 

Do you allow lightweight, long-sleeve shirts at your spring/summer sale?
We would prefer you bring these to our Fall/Winter sale unless they are clearly a spring item. Windbreakers, white cardigans, and raincoats, for instance, are welcome!

 

Do you allow cloth diapers?
Yes, if in excellent condition.

 

Do you offer Consignment Manager for your sale?
No, we only accept tags printed off of our website.

 

Do you accept jeans and khaki pants in the Spring/Summer sale?
We think you should sell these at the Fall/Winter sale to get the most money for them. If you consign them at the Spring/Summer sale, we suggest you price them at $1-$2 less to ensure that they are desirable enough to be purchased at that time.

 

I cannot make it to Pickup. What are my options?
Unsold items NOT picked up at this time will be donated to charity that evening! We regret that alternate arrangements cannot be made. Please work sort or pull your items on 75% off day if you must miss Pickup. Do not have a friend pick up your unsold items if you are unavailable to do so because only children's toys, puzzles, and games are sorted for EverythingELSE Sale Pickup! If you choose to send someone to Pickup, forward your registration confirmation to them and the photo of the pass you took at Drop-off. Please do not email asking for us to hold your items or to come the following day if you forget Pickup.

 

Can I give my neighbor permission to pick up my remaining items and my check for me?
See previous answer.

 

Can Crew and consignors bring friends with them to shop?
Consignors can bring a friend to all of their shopping days if not bringing spouse, parents, or children. Crew can only bring 1 friend instead of family on discount days.

 

Do you take bed rails?
Yes at the EverythingELSE Sale.

 

Are Ladies/Jr's items season-specific?
Yes, the EverythingELSE Sale is season-specific. See our Items Accepted chart for details.

 

I am going out of town this weekend and will not be able to go to the consignor sale. Is it okay if I go the following shopping date?
You are always welcome to shop anytime we are open after your designated shopping time.

 

Is it okay to bring a grandparent to an early sale?
Yes, grandparents and spouses/partners are always welcome at our special preview sales.

 

I have lost my early shop pass. What should I do?
Register and print it again. Leave everything checked as it was!

 

How can my friends check-in for early shop times?
In order to shop early at the "Friends" sales, your friends need to get a Ticket and tell us your name at the door unless you are a ticket holder or consignor and bringing them instead of family. Everyone is allowed 1 friend at discount days. You can invite an UNLIMITED # of friends to our Friends of Crew and Consignors Sale with a friends ticket! The more the merrier! Spread the Word.

 

Can I combine barter slots and traditional slots?
Absolutely! Just register for both. Email if you need help.

 

Do coats and costumes hang in a special location?
At our Fall events, coats and costumes hang on specialty racks. See the Drop-off page for our rack categories.
 
 
If I am restricted to "Late Drop Off" as a late registrant and therefore required to tag on white cardstock, can I attend the Consignor shopping time?
Yes! Just bring your late registration confirmation as your pass!

 

Why do clothing items labeled with a size range hang with the largest size in the range?
In almost all cases, if you hold the garment up to a garment with a single size on the label (often department store brands), you will find that its dimensions compare most closely to the larger sized item. You might write the tag size and then write "fits like xx" and put it with the size it fits like.

 

I registered but cannot consign. How do I unregister?
Register again but this time enter the word "unregister" in the field next to the Consignor checkbox. Our consignor space is limited, so this frees up a spot for someone else. Thanks.

 

SHOPPERS

I am a first-time grandmother. Can I register as a first-time parent?
Yes, you can get a ticket as a first-time parent/grandparent if your grandchild is on the way or under the age of 1.

 

Why do you separate shop times for first-time parents from expecting parents?
Two words: "Crowd Control!" 

 

Can my parents shop with me at the $5 Ticket Presale event under my $5 ticket, or do they need to purchase their own ticket?
Parents & spouses & children are welcome under your ticket and do not need to purchase their own ticket.

 

CREW

Can Crew and Consignors bring friends with them to shop?
See rules under Consignors above.
 
 
Why did my Super [S] slot and my Regular slot not make me Super Duper?
It takes 2 Super [S] slots to receive "Super Duper" status. Your [S] slot counts for 1.5 shifts not 2 full shifts, so if you do an [S] slot it will give you "Super" status. But an [S] slot plus a regular slot does not equal Super Duper.
 
 
Why was I not found on your online list?
If you have never consigned or been part of the Crew, you will need to use New Registration to enter yourself into the online system.
 

Can I see available Crew Time Slots prior to registering?
You must go through registration to see available slots. But you don't have to choose one. 
 

What does the [S] mean on the Crew registration slots?
It means this slot offers "Super" status. These are slots that we find difficult to fill and therefore offer special status. Combining two [S] slots or three regular slots will give you Super Duper status.
 

Do I need cashier experience to join the Crew?
No. Anyone can help at our sale.
 

Where do Crew need to go to check in & receive their assignment?
Please go to the Crew check-in counter in the central checkout area to be checked in and to receive an apron and a name tag.
 

Is it okay to bring a grandparent to an early sale?
Yes, grandparents and spouses are always welcome at our special early shopping times.
 

I have lost my early shop pass. What should I do?
Register again. Print it or show it on your phone or just show your ID!
 

Can I combine barter slots and traditional slots?
Absolutely! Register for traditional slots, then forward your confirmation email to us to combine with your barter hours.
 

What are the responsibilities of a person who mans the door as a Crew slot?
Think Walmart Greeter meets Mall Cop! Never fear, we DO NOT expect you to tackle those who attempt to enter early sales without early shopping passes! Basically, we need greeters to interface with shoppers. During presales, we ask our greeters to check passes or tickets and/or ID to ensure that we are honoring the commitments that those entitled to shop early have made to the sale. We need friendly, enthusiastic folks who can graciously explain to passersby why they might not be permitted to shop at a given time and make them feel welcome to return at a later time. During preview sales and public shopping times, we also ask the door person to help us maintain security by checking the receipts of exiting shoppers. Finally, those who serve in this position direct shoppers and answer general questions. Clearly, these tasks are of tremendous importance!