Contact Us
Have a question? Most of the time the answer is already on the site — here’s how to find it fast, and exactly who to reach if you still need a hand.
1Search the Site First
Type your question into the search bar at the top of any page — the single fastest way to get your answer. You can also skim our FAQ for the most common Q&As.
2Check the Top Questions
The four things people ask us most — with the quick answer and where to find more.
Where’s My Check?
Good news: if you don’t grab your check at Pickup, we automatically pop it in the mail to you. Pinky promise — we’re not keeping it! If you’re watching the mailbox, please allow three weeks from Pickup day before reaching out.
When Can I Shop, Drop Off, or Pick Up?
Every date — Crew, Consignor, Ticket, and Public shopping, plus drop-off and pickup — lives on one tidy page, so you never have to guess.
What Do You Accept?
We take a LOT — but not quite everything. Skim the accepted / not-accepted list, then give your items a once-over with our Stain Checking Checklist — stains are the #1 reason items get pulled.
How Do I Tag My Items?
New to tagging, or just need a refresher? Our step-by-step How to Tag guide covers cardstock colors, sizes, prices, and printing — basically everything.
3Still Stuck? Pick the One That Fits
Choose by what your question is about — sending it to the right place gets you a faster answer.
Ask the Facebook Group
Seasoned consignors and our team answer here all day. Faster than email, hands down.
Email the Right Team
Each topic has its own inbox:
We Tag · Drop 'n Go · Seller Reports · Affiliates · Ambassadors & more
Pick yours just below ↓
Team Inboxes — Who Handles What
Skim the linked page first (your answer is usually right there), then use that team’s button.
Tip: include your name + consignor number so we can find you fast.
Seller Report
Ordered one? It goes out by 2pm on Pickup Day if you paid 2+ days ahead.
Affiliate Team
On the Affiliate team — including when your tickets arrive.
Ambassadors
On the Ambassador squad — playbook + when tickets arrive.
Daycare Share Shop
On the Daycare Share Shop crew — full scoop, tickets included.
Scrolled all the way down here without a match? That’s rare — one of the options above usually covers it — but if not, Gail’s all yours. We read every message and usually reply within 24 hours.
New Here? Start Consigning
Turn outgrown clothes into cash — consign at all three of our sales with a quick sign-up for each.
Want in Early?
First dibs on full racks and the best finds. Grab a presale ticket or join the Crew.